Introducing a better ways to provide best customer service to our Customers


  • Pickup & Delivery
  • Furniture Assembly

  • Manufactures Warranty

  • Having issue with your Furniture ?

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Fast and easy application for furniture financing. Pay over 12 months and be more credible. Instant approval conditions apply.


For more information contact us on –

Call – 905 451 2727

Email – [email protected]




Deliveries begin at approximately 9:00AM and continue until all scheduled deliveries for the day are complete. Unfortunately, due to the hundreds of deliveries that must be routed, it is impossible to give exact time calls. However, a New Vanaik representative will call you the evening before your delivery with a 4–5-hour window. Our drivers will also contact you within 30 minutes to 1 hour prior to their estimated arrival on the day of your delivery. While we do everything, we can assure your delivery is on time, due to unforeseen circumstances (weather, traffic, truck difficulties, issues stemming from previous deliveries etc.) sometimes there can be a delay. Therefore if there is any changes in your delivery schedule, you will be notified by our representative immediately.

  • ACCEPTING A DELIVERY – A signature of a person 18 years of age or older is required on all delivery orders and that individual must accompany the delivery crew into your home or apartment. If you are in a condominium or apartment building, please make sure the elevator service is available. Please note for the safety of our delivery crews and to expedite orders as efficiently as possible, there are absolutely no C.O.D orders under any circumstances. All balances owing must be paid in advance at least 2 days prior to delivery or alternative delivery dates will have to be arranged. We are sorry but no exceptions can be made.
  • PREPARING FOR A DELIVERY – Pin hinged doors can be removed to complete delivery at the responsibility of the homeowner. However, carpentry work such as removing doorway moldings, banisters, etc., cannot be done. All pictures in narrow hallways or stairs should be removed by you. Our delivery associates are required to always wear safety footwear and cannot remove their boots but will put on protective boot covers and/or provide covering to protect your floors. Please ensure your driveway and walkways are cleared to accept the delivery (i.e., snow & ice). As well please clear the path inside your home to the area where your purchase is to be placed.
  • DELIVERY CONDITIONS – When unusual or difficult delivery conditions are encountered, the customer will be advised in advance of the risk of damage occurring. The customer then has the option of signing a damage waiver releasing us from liability or having the merchandise returned to the store and reselecting to other products. If you are placing any furniture on tile or hardwood flooring, felt pad protection should be used and should be purchased prior to delivery. Due to insurance regulations, our delivery personnel cannot move any furniture in your home that is not purchased on your invoice. Old furniture and bedding cannot be disposed of through New Vanaik Furniture Gallery. Disposal of old merchandise and purchased furniture garbage (such as cardboard etc.) is the responsibility of the customer. A restocking fee may apply if unwrapped furniture or bedding does not fit through the doorway or in the space intended. Please measure the units and your premises prior to delivery. We require 48 hours notice prior to your delivery date in order to make alternate arrangements.



Buyer or Customer can pick up their orders anytime between stores’ pickup hours –

Monday to Friday – 11:00 am to 8:00 pm

Saturday and Sunday – 11:00 am to 6:30 pm

  • WHAT YOU NEED TO KNOW WHEN PICKING UP YOUR ORDER – You must bring your sales bill/receipt and photo I.D. to pick up your merchandise. The customer must know the PIN number of any card being used to pay any balance. Merchandise that is picked-up may be in cartons and may require assembly. Due to the nature of merchandise shipped in cartons, we are unable to unpack cartons or assemble merchandise for you.
  • PREPARING YOUR ORDER FOR TRANSPORTATION – Please be sure that the size of your vehicle will accommodate the size of the merchandise to be picked up. We are not responsible for the loading and tie-down of merchandise or the safe transportation of merchandise to your home. Damage that occurs during transit is not covered under warranty nor can we accept returns on the merchandise should any damage occur during transit.
  • DAMAGED PRODUCTS – If you discover concealed damage on merchandise that you have picked up, simply call our service department within 3 days of receipt. When possible, we will promptly repair or replace the damaged merchandise. If picked up, the merchandise must be returned by you.

 Note: New Vanaik Furniture Gallery is not responsible for damages caused by any third party that may have been referred to you by anyone in our company.



When you purchase our white glove setup option there is nothing you need to do except notify our drivers where you would like the items to be placed in your home. We take care of all assembly. Leave it all up to us! You can purchase the furniture setup option on almost all our products.


  • 5 Years Manufactures Warranty on Fabric, foam of Canadian made Furniture
  • Lifetime Manufactures Warranty on Frame of Canadian made Furniture
  • 2 Years Manufactures Warranty on Ashley Furniture
  • 5 Years Manufactures Warranty on Canadian made Sofa, bedroom and dining set.



Our knowledgeable customer service team can help you navigate through the service process if product received is damaged. Please attach any pictures for easy reference if possible. For assistance, you may:

  • Complete the Complaint Request Form immediately after receiving the delivery.
  • Call our Customer Service team at (905) 451-2727 Monday to Friday from 11 am to 5 pm.
  • Email our Customer Service team at [email protected]

Contact us today


Peel – Brampton, Caledon, Mississauga

• Durham Region -Ajax, Oshawa, Pickering

• Halton Region -Burlington, Milton, Oakville

• Aurora, Markham, Newmarket, Vaughan

• Toronto- City of Toronto, Richmond Hill, GTA

• Hamilton, Kitchener, Guelph


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